FAQ
Hoteles Solaris de Mexico is a pioneer in the all-inclusive and you can enjoy unlimited national food and drinks. In addition, the All Inclusive Hotels are not only food or drink, they are much more than that, they are full of an atmosphere of enthusiasm, activities, relaxation and tranquility depending on what you are looking for, with different activities for all ages and preferences.
The environmental sanitation tax within the municipality of Benito Juárez and Los Cabos serves for the conservation and maintenance of beaches, comprehensive treatment of urban solid waste, environmentally friendly public lighting, security, protection, investment in environmental infrastructure and elimination of open-air garbage, this is not included in the rate, being a cost of 76.00 mnx in the Cancun properties and 38.00 mnx in the Los Cabo property to be paid upon arrival, this money goes to the federal government
Motorized sports, transportation and transfers, spa services (massages and treatments), beauty salon, babysitting service, laundry service, tours, car rental, phone calls, tobacco shop and other hotel concessions.
We offer an all-inclusive service, this makes it easier for our staff to identify our guests and offer services according to the age range (minors without the right to alcoholic beverages).
Yes, it has an additional charge (for more information please contact the hotel reception).
For your comfort, maximum 4 people, considering the distribution with the following examples: 4 adults, 2 adults and 2 minors, 3 adults and 1 minor, 1 adult and 3 minors, etc.
For your safety and that of other guests, animals or pets are not allowed.
At GR Solaris Cancun and Royal Solaris Los Cabos we have rooms that have a terrace or balcony. GR Caribe by Solaris and Royal Solaris Cancun only some have balconies.
Hoteles Solaris de México in Cancun offers Marina services as part of your all-inclusive package. With non-motorized sports such as: kayaks, pedal boats, sunfish and windsurfing. Our marina is located in front of the Royal Solaris Cancun Hotel on the side of the Nichupte lagoon. Open from 9:30 a.m. at 4:00 pm.
Yes, we have an ATM to withdraw cash in national currency.
It is not possible, because your service and accommodation arrangement was done with an intermediary agent. Your invoice can only be requested as long as your reservation has been made directly to the Reservations area of the Solaris Hotels at the contact number: 01 800 215 2800 / Los Cabos 01 800 557 7684.
You can call the number in Cancun: 01 (998) 848 84 00 –switch- from the interior of the republic. Los Cabos 01 (624) 145 6800.
Royal Solaris Cancun and GR Caribe by Solaris have the privilege of exchanging facilities and services when communicated.
In Cancun and Los Cabos it is 110 volts.
Cancun
Winter
Royal Solaris Cancun and GR Caribe by Solaris: 28 to 30 ° C
GR Solaris Cancun: 23 ° C.
Spring and summer
Royal Solaris Cancun and GR Caribe by Solaris: 25 to 28 ° C
GR Solaris Cancun: 28 ° C.
Cabos
Royal Solaris Los Cabos: 26 to 28 ° C.
Of course, this with additional charge. At Royal Solaris Cancun and GR Caribe by Solaris there is a charge of $ 10 dollars per c / hr, maximum 2 children for babysitting service + $ 15 dollars for transportation service (applies only for night service). At GR Solaris Cancun, there is a charge of $ 15 per c / hr, maximum 2 children for babysitting service + $ 15 for transportation service (applies only for night service). At Royal Solaris Los Cabos: $ 15 dollars. Per hour (min, 2 hrs.) + $ 10 dollars. for transportation service (applies only for night service). * It is important to confirm your service 1 day before to proceed to schedule it.
Yes, you need to ask reception for a day pass that has an additional charge.
Due to the wide variety of treatments we recommend you contact us to send you information Royal Solaris Cancun and GR Caribe by Solaris e-mail spars@hotelessolaris.com 01 (998) 848 8400 Ext. 2919. GR Solaris Cancún: e-mail: spagr @ hotelssolaris.com, tel. 01 (998) 848 8400 ext. 4379. Royal Solaris Los Cabos: 01 (624) 145 6800 ext 5421/5422 or e-mail spasolariscabos@hotelessolaris.com * Note: Spa prices may change without prior notice.
In Cancun, check the tours section. For more information, contact the hotel’s travel agency: SOL HA TOURS & TRAVEL in the Royal Solaris Cancun Lobby by phone: 01 (998) 848 8400 Ext. 3243 and 3240. GR Solaris 01 (998) 848 8400 Ext. 4243 and 4240 Agency hours: 8:00 am – 8:00 pm. For advance reservation send request to: cancunshuttle@hotelessolaris.com In Los Cabos, see Tours Los Cabos.Tel. 01 (624) 145 68 00 Ext. 5243/5250, by e-mail: loscabosairportshuttle@hotelessolaris.com. Open from 7:30 am – 8:00 pm. * Note: Tour prices may change without prior notice.
Beer, tequila, whiskey, rum, brandy, liquor, cocktails (with and without alcohol), table wine, soft drinks, juices, coffee, tea.
For your comfort, all hotels have bottles of water in the room with a daily refill.
That’s right, all of our resorts use purified water.
Yes. Our hotels recognize the needs of our guests so we have special menus for diabetics, vegetarians and gluten-free in any of our main consumption centers. Please ask the waiter to tell you what is the special menu for you or contact us at info@hotelessolaris.com
18 years of age, without exception
The approximate time is 20 min by taxi or car.
It is 20 min.
Yes, with an additional charge in the 4 hotels. You can check the prices of this and many other services at the hotel’s travel agency: SOL HA TOURS & TRAVEL at the Royal Solaris Cancun Lobby by phone: 01 (998) 848 8400 Ext. 3243 and 3240. In GR Solaris: 01 (998) 848 8400 Ext. 4243 and 4240. Agency hours: 8:00 am – 8:00 pm. For advance reservation send request to: cancunshuttle@hotelessolaris.com. At Royal Solaris Los Cabos you can contact us by phone 01 (624) 145 68 00 or by e-mail: loscabosairportshuttle@hotelessolaris.com from 7:30 am to 8:00 pm.
The local currency in Mexico is the peso, however the vast majority of establishments accept the US dollar. Applies in Cancun and Los Cabos.
The closest bank is in Plaza Kukulcan and is 15 minutes away by bus.
You can do it with the bus or the taxi. The bus can take it, right in front of the Hotel and the cost per trip costs $ 15 pesos. This service is not part of the hotel’s all-inclusive plan. The approximate time to get to the center is 1 hour and it is a tour in which you can enjoy the beautiful hotel zone and all that it offers. If you want to go to the bus terminal, you can take the bus marked “R-1”. * Note: The price of the bus may vary.
Hotel zone
El Coral Negro (fleamarket) or Plaza Fiesta which are located at km 9. You can visit shopping centers such as Plaza Kukulcan, La Isla, Forum by the sea, etc. To get to any of these places within the hotel zone, take public transport and tell the bus operator where you want to go.
City center
You can go to Mercado 28 (handicraft market), located in the center of the city, taking the public transport bus that indicates the legend “R-2” or “R-15”. In the city center, visit Plaza Las Américas. Take the public transport that says “R-27”. To return to the hotel, you have to cross the entire avenue and reach the Wal-Mart stop, here you will take the bus that says “R-2. Westin Regina” or anyone that says “Hotel Zone. Westin Regina”, from Otherwise the bus will leave you before the hotels and you will have to board an additional one that has these legends. * Note: The price of the bus may vary.
The local currency in Mexico is the peso, however the vast majority of establishments accept the US dollar. Applies in Cancun and Los Cabos.
Only 5 min. Taking public transport or by car. * Note: The price of public transport may vary.
In San José del Cabo (Los Cabos), you will find handicrafts in the center of the city. There is a wide variety of items that you can choose from and at very affordable prices. If you decide to visit Cabo San Lucas, which is 30 minutes from San José, you will also find handicrafts in the center. Ask about the city tours offered by these cities to our travel agency.
Approximately 30 min by car and 50 min by bus.
In Los Cabos there is one of the world’s renowned fishing events (BISBEES Tournament), of course we have a container in the Lobby area (subject to availability).
It is recommended not to do it due to strong currents.
Palmilla Beach is just 10 minutes away.