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FAQ

Solaris All Inclusive

Is it worth even if we are not heavy drinkers or eaters?

If you are planning to stay in an non all Inclusive resort you will still have to eat, drink and have some fun with at least one day of activities. Besides, all inclusive resorts are not only food and beverages but a complete atmosphere  full of enthusiasm , activities or relaxation and tranquility, depending on what you are looking for, with different activities for all ages and preferences.

We prefer a non All Inclusive Resort as we are on a tight budget. Is there any other option?

Having a reduced budget is the best reason to stay in an all inclusive resort as you already know how much you will spend on your vacations, not worrying about how much drinks, food  or activities costs in the resort. You will not feel embarrassed of asking the price of every single drink or dish you wish to order. For families is the most convenient way of traveling nowadays.

So, all All-inclusive resorts are the same?

No. There are some hotels with only ONE restaurant and ONE bar which are also called All Inclusive. Solaris resorts, as pioneers of the All Inclusive, offers a wide variety of services, restaurants, bars and facilities for you  and your family to enjoy.

Is it like going on a cruise?

It´s even better! As in a cruise  you have to pay for your alcoholic and non alcoholic drinks, port charges ,taxes and gratuities. At Solaris Resorts, one fixed price includes all these services and much more.

What are included in My Solaris All Inclusive?

GR Caribe by Solaris

• Beachfront Resort in Cancun Hotel zone.
• Accommodations with upscale amenities, a 32" flat screen TV and daily stocked minibar.
• Pillow menu (subject to availabitily).
• Unlimited meals and drinks served at three restaurants (buffet and haute cuisine a la carte), 2 bars with premium beverages including exotic drinks and a gourmet deli snack.
• 24 hrs room service.
• Lobster dinner (per stay, per adult, min 4 nights stay).
• Main pool with concierge.
• Open air beach front jacuzzis.
• Magic and charming mexican style "placitas".
• Marina with non motorized watersports.
• Internet access ($).
• Live music at lobby bar.
• Sports and entertainment team.
• Tennis court and mini golf.
• Nightly turn down service.
• Use of the facilities of the Royal Solaris Cancun
(including restaurants, bars, theme nights, gym, spa, kids club and mini water park).
• Weekly dinner at Señor Frog's ($ extra drinks).

 

 

GR Solaris Cancun

• Beachfront Resort in Cancun Hotel zone.
• Well appointed rooms features balcony or terrace.
• Special amenities include a daily stocked mini-frigde.
• 5 restaurants ranging from a casual Deli to fine dining plus a snack area and 3 bars.
• 24-hour room service.
• Large and acclimatized pool complex and a separate relax adults-only pool with jacuzzi.
• Kid's club with supervised activities and its own mini pool.
• Game room.
• Private marina with non-motorized water sports.
• Meeting facilities.
• Internet access ($).
• Gym and lit tennis court.
• Hospitality rooms.
• On site shops.
• The best nightly theme shows.
• Live music at lobby bar
• One way free shuttle transportation to nightclubs, every night.
• Weekly dinner at Señor Frog's ($ extra drinks).
Royal Solaris Cancún

• Beachfront Resort in Cancun Hotel Zone.
• Comfortable rooms with ocean or lagoon view.
• Unlimited 24 hrs meals & drinks served in 3 restaurants (buffet/à la carte), a snack area, 2 bars and room service (continental breakfast only).
• Oceanfront pool complex divided into 3 sections.
• Children´s water park and supervised mini club.
• Private marina with non-motorized water sports.
• Meetings facilities.
• Internet access ($).
• Lagoon view fitness center.
• Hospitality rooms.
• Weekly activities program.
• Best nightly theme shows.
• Live music at lobby bar.
• One way free shuttle transportation to nightclubs, every night.
• Weekly dinner at Sr. Frog´s ($, extra drinks).
Royal Solaris Los Cabos

• Beachfront resort in San Jose del Cabo.
• Spacious rooms (smoking & non smoking) with a garden or view and a minibar (refilled every day with water, soda and beer).
• Unlimited meals & beverages at our 5 restaurants and 4 bars.
• Night themes and dinner at Tehuacan ballroom.
•Weekly activities program for all ages.
• Supervised Mini water park and kids club.
• Junior's Club (video games).
• 3 pools with heater (including relax, diving and kids pool).
• Internet access ($).
• Tennis, Basketball and beach volleyball courts.
• Gym.
• Hospitality room.
• Groups & conventions facilities.

Does the rate includes taxes and gratuities?

Yes, it does.

Are there any other services with additional fees?

Although almost everything is included in your final  Price, there are some services  with  an extra fee , such as:

Motorized sports, transportation, SPA (massages & treatments), Babysitter services, internet, Laundry services, tours, car rental, Telephone calls, tobacco shop, and others hotel concessions.

 

• About our resorts and services

Why should I use a brazalet as a Solaris guest?

We offer an all inclusive service and the brazalet help our staff to identify our guest according the age range (children no alcoholic drinks).

What are the amenities in my room?

GR Caribe by Solaris

One king size bed / two double beds.
Closet.
Air conditioner.
Celling fan.
Bathroom with shower.
Vanity mirror.
Mini bar with water, sodas and beers.
Coffee maker.
Flat screen tv
Satellite TV.
Radio alarm clock.
In-room safe (laptop size).
Direct Dial Telephone and voicemail system.
Ipod dock
Wake up service.
Iron & Ironing board.
Hair dryer.
Coffee table.
Desk top.
Rest area.
Sofa.
Pillow menu.
Key card for room access.
Night courtesy.

GR Solaris Cancun

One king size bed / two double beds.
Closet.
Air conditioner.
Balcony.
Bathroom with shower.
Vanity mirror.
Mini bar refilled every day with water, soda and beer.
Radio alarm clock.
In-room safe.
Direct Dial Telephone and voicemail system.
CD Player.
Wake up service.
Iron & Ironing board.
Coffee maker.
Satellite TV with International Programs.
Hair dryer.
Bathroom amenities.
Key card for room access.
Night courtesy.

Royal Solaris Cancún

One king size bed / two double beds.
Closet.
Air conditioner.
Bathroom with shower.
Vanity mirror.
AM/FM Radio alarm with CD player.
In-room safe.
Direct Dial Telephone and voicemail system.
Wake up service.
Satellite/cable TV.
Iron/Ironing board.
Hair dryer.
Bathroom amenities.
Key card for room access.
Night courtesy.

Royal Solaris Los Cabos

One king size bed / two double beds.
Closet.
Air conditioner.
Balcony.
Minibar with water, sodas and beers.
Coffee maker.
Satellite TV with international channels.
AM/FM Radio alarm.
Iron & ironing board.
In-room safe.
Direct Dial telephone and voicemail system.
Wake up service.
Room Amenities.
Hair dryer.
Vanity mirror at the bathroom.
Bathroom amenities.
Key card for room access.

How many people can stay in the room at the most?

For your own comfort the capacity of our regular room is 4 people ( taking the distribution of the rooms e.g. 4 adults, 2 adults & 2 minors, 3 adults & 1 minor, 1 adult & 3 minor etc.).

Do the rooms have terrace or balcony?

GR Solaris Cancun and Royal Solaris Los Cabos have terrace or balconies but in GR Caribe and Royal Solaris only a few of them have balconies.

Is there a minibar in the rooms?

Only in Royal Solaris Los Cabos, GR Solaris Cancun and GR Caribe by Solaris have minibars in the rooms.

Which are the services and schedules of Solaris Marina?

Hoteles Solaris de México in Cancun offers you the Marina services as part of the all inclusive with no motorized sport such as: Kayaks, pedal boats, sun fish and windsurf. It´s located in front of Royal Solaris Cancun in Nichupte lagoon side. Open from 9:30 pm to 4:00 pm.

Do you have an ATM in your resort?

We don´t have it but if you want it, we have dollar exchange in the front desk or the nearest bank is 5 minutes away by bus, called Banamex.

If I reserve with a travel agency, can I have an invoice from you?

It´s not possible if the reservation was made through a travel agency. Only you can request for your invoice if you made the reservation directly with to the reservation department  to the toll free  877 270 04 40.

Can I make reservation for my baby in your web site?

Just identify this kind of reservation as an infant or minor in our web site booking engine.

What telephone numbers could I leave to my relatives so they can find me inmediatly?

They can call at Cancun to this phone number: USA & CAN + 52 (998)848 84 00 / At Los Cabos USA & CAN + 52 (624) 145 6800.

Which one of your resorts has exchange privileges with other Solaris properties?

Only GR Caribe by Solaris.

Which is the voltage (V) power in your resort?

In Cancun and Los Cabos: 110 volts.

What is the temperature in your pools?

Royal Solaris Cancun and GR Caribe by Solaris: 22 a 25 °C / 72 to 77 °F.

GR Solaris Cancun: 28 a 30°C / 82 to 86°F.

Royal Solaris Los Cabos: 26 a 28°C / 79 to 82 °F.

 

• Services with surcharge

Do you have internet in the rooms?

Yes, we have with an extra charge.

Do you offer babysitting Service? And what is the price?

Yes  we do,  with an additional charge. In Royal Solaris Cancun and GR Caribe by Solaris $10 USD per hour, max 2 child per service + $15 USD for the babysitter transportation (apply only for night time service).

In GR Solaris Cancun: $15 USD per hour, max 2 child per service + $15 USD for the babysitter transportation (apply only for night time service).

In Royal Solaris Los Cabos:  $15 USD per hour (min. 2 hrs.) + $10 dlls. for the baby sitter transportation (apply only for night time service).

It´s important to confirm the service one day prior to proceed the reservation.

Can I invite friends or relatives to visit me even though they are not staying at the resort?

Yes, you can but contact the front desk and request a Day Pass with an additional charge.

Which are the Spa services?

Due the extense variety of treatments we recomend you to contact us to: Royal Solaris & GR Caribe by Solaris e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. , by phone: + 52 (998)848 8400 ext. 2919.

GR Solaris Cancún e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. , by phone: + 52 (998)848 8400 ext. 4379.

Royal Solaris Los Cabos: + 52 (624) 145 6800 ext 5421 / 5422 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. .

Note: Spa prices can change any time without notice.

Which are the most requested tours and the prices?

In Cancun, check our tours web section or click here Cancun tours.

Feel free to contact the travel agency SOL HA located at the lobby area for this and other  services such as tours and excursions. Contact them by phone: +52 (998) 848 8400 in Royal Solaris Cancun Ext. 3243 and 3240, in GR Solaris +52 (998) 848 8400 Ext. 4243 and 4240. Open from  8:00 am to 8:00 pm or e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it. .

At Los Cabos, check Los Cabos Tours. Phone: + 52 (624) 145 68 00 Ext. 5243/5250 or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. from 7:30 am to 8:00 pm.

Note: Tour prices can change any time without notice.

 

• Food & beverages

Is there is something for me if I am on a diet?

There is always something available for those following a diet as low fat or fat tree food including fruits, salads, vegetables, soups and steamed or veggie dishes throughout day and night . Also you will be able to find activities that will keep you moving all day long!

We prefer nicer dinners than burgers, fries and beer.

In addition to our poolside snack bars, we also  offer gourmet a la carte  restaurants  offering exquisite cuisine from different countries so do not be surprised to find the best dishes from Northern Italy, International cuisine or great Mexican food  at any of our resorts.

Are there purified water bottles in the room?

For your convenience GR Solaris Cancun, GR Caribe by Solaris and Royal Solaris Los Cabos have bottles of water in the rooms with daily supply / Royal Solaris Cancun does not count with this amenity, however you can find water dispensers at the restaurants.

The ice that you use in the beverages, Is it made with water purified at your resorts?

Yes, at any of our resorts.  Bottles of water are also available at the resorts.

Does the hotel offer a menu for guests with different food diets?

Yes, Our hotels offers special menu choices for vegetarians, diabetics and gluten-free diets. Feel free to ask your waiter for the special hotel menu and if needed contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

What is the drinking age in Mexico?

It is  18 years old, with no exception.

 

• Transportation

How far is the Cancun International airport (CUN) from Royal Solaris Cancun, GR Caribe or GR Solaris Cancun?

Approximately 15 minutes in taxi or car.

What is the distance between San Jose International Airport (SJD) to Royal Solaris Los Cabos?

Approximately 20 minutes.

Do you provide transportation to the airport?

Yes, with an additional charge. Feel free to contact the travel agency SOL HA located at the lobby area for this and other  services such as tours and excursions. Contact them by phone: +52 (998) 848 8400 in Royal Solaris Cancun Ext. 3243 and 3240, in GR Solaris +52 (998) 848 8400 Ext. 4243 and 4240. Open from  8:00 am to 8:00 pm or e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it. .

At Los Cabos to the phone: + 52 (624) 145 68 00 Ext. 5243/5250 or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. from 7:30 am to 8:00 pm.

 

• Surroundings

Can I use US dollars as a currency  in Cancun or Los Cabos?

The local currency in Mexico is the peso, however most of the establishments  accept US dollars.

 

• Cancun

Where is the nearest bank to their resorts?

The nearest bank is Banamex and is 5 min away by bus.

How can I get and how far is downtown Cancun from the hotels by bus?

Approximately one hour. You can take the bus just in front of the Hotel and the bus ticket cost $8.50 pesos per trip. This service is not part of your all inclusive plan so every time you  take a bus you have to pay. It is a very unexpensive ride and you will have the opportunity to  enjoy  almost 20 km of  amazing malls , views and resorts.

Where can I buy handcrafts and gifts in Cancun?

In Hotel zone, you  can  go to  Coral Negro market  or Plaza La Fiesta which are located  in the hotel zone (Km 9) that is the Heart of Cancun. Also you can visit Kukulcan plaza, La isla Mall Forum by the sea mall . Just tell to the bus operator where you want to go, any hotel zone bus ("R-1","R-2", "R-15" or "R-27") get you to those places .

In Downtown:
You can also go  to Market 28 (downtown), taking the bus " R-2" or "R-15" and  visit  "Plaza Las Americas" but take the bus "R-27".

To return to the resorts, you have to walk across the street to the Wal-Mart bus stop and take any Bus that have written Hotel Zone Westin Regina otherwise you have to take an aditional bus at Kukulkan Plaza to get to the resorts.

 

• Los Cabos

How far is San Jose del Cabo downtown from Royal Solaris Los Cabos?

5 minutes only by public transportation or a taxi.

Where can I buy handcrafts and gifts in Los Cabos?

In San Jose del Cabo you will find handcrafts  in downtown. There is a very wide area or stores with  very reasonable prices. If  you wish to visit Cabo San Lucas, located 30 minutes by car, you will also find malls and stores at downtown.
Ask for the city tours at the hotel.

I like fishing, Where do I can leave the day´s catch?

In Los Cabos we have one of the mos important fishing event Bisbees Tournament and  yes, we have a container in the lobby area for your fishes (upon availability).

Can I swim in the sea?

It is not recomended  to do it, due to the marine currents.

Where and how far away is the nearest beach for swimming?

Palmilla Beach is just 10 minutes away.

How far is Cabo San Lucas from San Jose del Cabo?

Approximately 30 minutes by car and 50 min by bus.